We are pleased to announce that The Hoseasons Group Limited is now a member of ABTA (Association of British Travel Agents). Our membership number is Y0662 . ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct or the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH, telephone: 0207 637 2444, or visit www.abta.com.
We are obliged by ABTA to inform you of the following;
Disputes arising out of, or in connection with, your contract with THG which cannot be amicably settled may be referred to arbitration, if you wish, under a special scheme arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitra or can award per person in respect of this element. The application for arbitration and statement of claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, although the ABTA Code does not require such agreement.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the ferry package holidays booked from this brochure/website and for your repatriation in the event of our insolvency. This security is provided by a bond held by ABTA. In the unlikely event of our insolvency, ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information please contact ABTA or visit their website (details above).
If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.